Shipping Policy

Thank you for your order. We aim to get your candle dispatched within 2 – 3 days via Royal Mail.

Processing Time

  • Order Processing: All orders are processed within 2-3 business days. Orders are not processed or shipped on weekends or holidays.
  • Hand-Pouring: As our candles are hand-poured in micro-batches, please allow an additional 1-2 business days during peak seasons or special promotions.

Shipping Rates and Delivery Estimates

  • United Kingdom:
    • Second Class: £3.89 Tracked (estimated delivery within 3-5 business days)
    • First Class: £4.79 Tracked (estimated delivery within 1-2 business days)

International Shipping

  • Currently, we do not offer international shipping. Stay tuned as we expand our shipping options in the future.

Shipment Confirmation & Order Tracking

  • You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

  • Woof & Whiffs is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

  • Woof & Whiffs is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact Royal Mail to file a claim.
    • Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

  • Please refer to our Returns Policy for detailed information on returns and exchanges.