Return & Refund Policy

Return & Refund Policy

At Woofs and Whiffs, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and refund policy to ensure your shopping experience remains positive.

Return Policy:

• 14-Day Return Window: You have 14 days from the date of delivery to return your items.
• Condition of Items: We offer a full refund or exchange on items that are unused and returned in their original packaging.
• Process: To initiate a return, please contact our customer support at support@woofsandwhiffs.com. We will provide you with instructions on how to proceed with your return.

Refund Policy:

• Processing Time: Once we receive your returned items and verify their condition, please allow up to 14 days for your refund to be processed.
• Refund Amount: Refunds will be issued to the original method of payment, minus any shipping costs.
• Notification: You will receive a confirmation email once your refund has been processed.

Exchanges:

• If you wish to exchange an item, please contact us at support@woofsandwhiffs.com. We will guide you through the process to ensure you receive the desired product.

Additional Information:

• Shipping Costs: Original shipping costs are non-refundable, and you will be responsible for the return shipping costs unless the item was defective or incorrect.
• Contact Us: For any further information or assistance, please contact our customer support team at support@woofsandwhiffs.com. We are here to help and ensure your satisfaction.

Thank you for choosing Woofs and Whiffs. We appreciate your business and look forward to serving you again.